GENERAL CONDITION OF SALE
Welcome to the General Conditions of Sale section of the Onadojeans.com / onadoparis.com women's clothing website
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Please read them carefully before placing your order.
By using this website and / or placing an order, you agree to be bound by these General Conditions of Sale.
Before placing your order, if you have any questions relating to these general conditions, please contact us at the following email address: onadojeans@hotmail.fr
We may change these terms at any time without notice to you. Changes will apply to orders received after such changes have been made.
Once your order has been confirmed, we will not change the terms and conditions that apply to it.
Your order
As soon as you place an order on our website, we will send you an acknowledgment email. If there is a difficulty with your order, we will contact you.
When payment has been made and your order has been confirmed, you will no longer be able to modify it. We therefore invite you to carefully check that everything is correct before clicking on "PAY". In particular, please note that no modification of the delivery address can be made once you have placed your order.
We reserve the right to refuse an order for a legitimate reason, for example in the following circumstances:
The ordered item is no longer in stock;
We were unable to obtain payment authorization;
An error has been identified in the information relating to the product, including with regard to the price or a promotion;
If we suspect fraudulent activity.
In any case, we will inform you accordingly, and if payment for your order has already been made, we will reimburse you without delay and in any event within 30 days.
Products are ordered subject to availability. Since there is a delay between your order and its acceptance, the stock status for a particular item may change. If an item you ordered becomes unavailable before we accept the order, we will notify you as soon as possible and we will not charge you for the unavailable items.
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Your delivery
Standard delivery
We currently offer standard delivery with tracking for orders in mainland France.
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We strive to deliver within six working days from the date of order. However, during busy periods, deliveries may take longer. We remind you that Saturday and Sunday are not counted as working days. If your order has not arrived within ten working days, please contact our Customer Service by email at onadojeans@hotmail.fr.
Please also note that no change of delivery address can be made after placing your order.
Your order is shipped by Colissimo, a La Poste service, so you will receive your package by mail. If you are not present during the delivery, a notice can be left by La Poste to tell you how and when to collect your package.
Please note that all orders made the day before or during a public holiday can only be shipped the following working day.
Tracking your order
In order to access the tracking of your order, you will need your tracking number. This is usually found in your shipping confirmation email.
Either on our site, by logging into your account and order tracking. Or on the post office site at: www.colissimo.fr/portail_colissimo/suivre.do?language=fr_FR
Most packages arrive within 2 weeks, so we will not take a complaint into account until this period has elapsed. If after this period your package has not arrived, please contact us at onadojeans@hotmail.fr.
Our prices and your payment methods
The following bank cards are accepted to pay for your orders on Onadojeans.com / Onadoparis.com: Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Paypal.
Onadojeans.com / onadoparis.com has chosen as a partner Paypal and Stripe with its secure payment interface.
If you paid with your credit or debit card, you will not be debited until you confirm your order. After validation of your order and payment, we will send you a confirmation email. You will also receive an email as soon as your order is shipped.
All prices are shown inclusive of VAT. If for some reason we cannot ship your items, the value of the items that will not be shipped will be refunded through the payment method you used.
The prices do not take into account the delivery costs. The total cost of the order includes the price of the products ordered plus delivery costs.
Returns, refunds and exchanges
Only orders placed on www.onadojeans.com / www.onadoparis.com can be returned or exchanged. You have 14 days from the date of order to return the item (s) that do not suit you.
We guarantee a refund of any item with which you are not completely satisfied, when it is returned to us intact within fifteen days of receipt. Refunds will be made according to the payment method you used.
The transport costs of your return package are the responsibility of the customer for all orders placed in mainland France.
For orders placed and shipped outside mainland France, transport costs are the responsibility of the customer.
In accordance with the practice of distance selling, only items returned in their original packaging and perfectly intact as they were marketed to you will be accepted. Consequently, returns of washed and / or worn clothes will be refused.
All products may be subject to a credit or a refund.
After verification by our customer service, we can refuse a return, if it is accepted. Remember to request proof of shipment and keep it for your records - without this proof of shipment, we would not be able to refund you if we do not receive the returned items. Then simply mail us your package containing the items you wish to return so that we receive them within 14 days of dispatch.
Please note that returns by mail cannot be accepted without a valid Return Authorization Number. You will not be able to get a return authorization code if more than 14 days have passed since you received the items.
Refund will be issued after we receive your items in our warehouse. Please note that it may take two to three business days for a refund to appear in your account.
Please allow 15 days after your package is received for the refund to be issued.
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I want to make an exchange, how do I proceed?
We refund any item that does not fit. Shipping costs are the responsibility of the customer. All products must be returned to the following address, unworn, in their original packaging and with their label:
Onado jeans
Postal address: 70 Avenue Victor Hugo
Fashion center Lot 92
Country: France
City: Aubervilliers
Postal code: 93300
Onadojeans paris reserves the right not to accept a returned item if it is damaged or deteriorated.
I would like to return an item or my order and be reimbursed, what should I do?
Any item that does not fit must be returned unworn, in its original packaging and with its label within 14 days to the following address:
Onado jeans
Postal address: 70 Avenue Victor Hugo
From the date of receipt of your return package, Onado will reimburse you within 15 working days for the amount of the returned item (s).
Product information
We do our best to present the colors of the products that appear on the website as realistically as possible. However, since the colors displayed depend on your screen, we cannot guarantee that the display of colors on your screen correctly reflects the color of the product upon delivery.
All sizes and dimensions are approximate but we do our best to be as accurate as possible. Please see the size guide for more details.
Discount codes
All people subscribed to the Newsletter receive a reduction voucher as well as exceptional discounts throughout the year, communicated through the Newsletter.
During sales periods, discount codes cannot be combined with the promotions applied.
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